Protection Policy

eg9999 Privacy Policy

This policy fully sets out eg9999's reliability and trustworthiness in protecting and safeguarding players' personal data with full responsibility.

Last updated: 29 October 2026

eg9999 is a platform for players in Myanmar combining football betting, live casino, slots, 3D lottery, and crash games. This privacy policy explains how we collect, use, and protect your personal data when you use our services.

By continuing to use eg9999's website, mobile platform, or services, you are considered to have accepted the data handling practices described in this policy. If you do not agree with this policy, we ask that you stop using eg9999's services.

1. Types of Collected Data

Account and Registration Information

When you open an account with eg9999, we collect the following information you provide—

  • Name (registered name), date of birth, and gender
  • Email address and contact number
  • Username and password (in encrypted form)
  • Registration details required for account security

Financial Information

For deposit and withdrawal transactions processed through KBZPay, Wave Money, and AYA Pay payment services, the required information includes—

  • Payment method and deposit/withdrawal records
  • Payment confirmation and related reference numbers
  • KYC information in line with the payment service provider's policy

We do not directly store full card numbers or complete bank account details.

Technical and Gaming Data

The following data is automatically recorded while you use the platform—

  • IP address, browser type, and OS version
  • Pages visited, click patterns, and time spent playing
  • Game Records — games played, transaction amounts and results
  • Device match ID for the device you are using
  • Actions from cookies and similar tracking technologies

2. Purposes for Using Your Information

Providing Services

The information we collect is used primarily to keep our services running smoothly for you—

  • Account registration, login and management
  • Processing deposits and withdrawals, and keeping transaction records
  • Managing bonuses, VIP levels and offers
  • Resolving player complaints and inquiries
  • Keeping communication records to support 24/7 live chat service

Security and Protection

eg9999 uses your information for the following purposes to keep the platform and player accounts secure—

  • To prevent unauthorized access
  • To detect fraud and fraudulent financial activity
  • To block access by anyone who is not the account owner
  • To meet AML (Anti-Money Laundering) requirements

Service Improvement

We analyze aggregated player usage data to improve the platform. These analyses are not carried out in a way that identifies any individual player.

3. Cookies and Tracking Technologies

How Cookies Are Used

The eg9999 website may use the following types of cookies—

  • Essential Cookies: These are necessary for core platform functions such as keeping you logged in and security checks.
  • Performance Cookies: These collect aggregate data on which pages players visit and are used to improve our service.
  • Functional Cookies: These remember your chosen language and display settings.

You can disable cookies through your browser settings, but please note that some parts of the service may not work correctly if you do.

4. Sharing and Disclosing Information

Third-Party Service Providers We Share With

eg9999 does not sell players' personal information to third parties. However, we may share limited operational data with service providers in the following cases—

  • Payment Service Providers: KBZPay, Wave Money, AYA Pay — only the information needed to process deposits and withdrawals
  • Game Providers: Technical data related to game records — only for game integration purposes, not to identify players
  • Security Verification Services: Involved in fraud checks and KYC verification
  • Legal Obligations: Only when disclosure is required by applicable law, court order or a valid official authorization

eg9999 ensures that all third-party companies providing services on our behalf have agreed to data protection terms.

5. Data Security Measures

SSL Encryption and Technical Protections

eg9999 uses SSL (Secure Socket Layer) encryption to protect players' personal and financial data. The technical protections we use include—

  • TLS encryption for all transactions
  • Passwords stored using strong hashing technology
  • Firewall and layered protection for financial data
  • A system that continuously monitors and tracks access
  • Regular security audits

Player Responsibilities

While eg9999 does everything it can to keep your data protected, players should also take care of the following—

  • Create and use a strong, unique password
  • Never share your login details with anyone
  • Log out after each session when accessing from a shared computer or network
  • Contact support immediately if you notice any suspicious access

6. Data Retention Period

eg9999 stores players' personal information only for clearly defined periods and no longer than necessary—

  • While the Account Is Active: Retained for as long as the account remains open
  • After the Account Is Closed: Retained for an appropriate period to meet legal, financial and fraud investigation requirements
  • Cookie Data: Depending on the type of cookie, session cookies are deleted when the browser is closed, and persistent cookies are deleted when their set expiry period ends
  • Financial Records: Retained for a set period to comply with financial regulations and legal requirements

When there is no longer a reason to retain cookie data, it is securely and permanently deleted.

7. Players' Rights

eg9999 players have the following rights regarding their personal data—

  • Access: You can request to view the personal data we hold about you
  • Rectification: You can request correction of any inaccurate data
  • Erasure: You can request deletion of your personal data, provided it does not conflict with legal or financial regulations
  • Restriction: You can request a temporary restriction on certain processing activities
  • Portability: You can request your data in a format that you can take and use yourself

To exercise these rights, you can contact our 24/7 live chat service or reach us by email at [email protected]. We are available via 24/7 live chat and email.

8. Protection of Minors

eg9999 services are only open to players aged 21+. We do not knowingly collect personal data from anyone under the age of 21.

If you believe a minor has accessed eg9999 without authorisation, please contact [email protected] so we can immediately delete their data.

9. Policy Changes

eg9999 may update this Privacy Policy from time to time. Any significant changes will be reflected by updating the "Last Modified Date" on this page, and players will be notified by email.

If players continue to use eg9999 after an update is published, they are considered to have accepted the revised policy. If you do not agree with the changes, you may request account closure through our contact channels.

10. Contact Us

If you have any questions about this policy, personal data requests, or complaints, you can reach the eg9999 support team—

We commit to handling all personal data requests within the defined timeframe. At eg9999, we believe that protecting personal data is a core pillar of maintaining the trust of our players.

Personal Data Protection FAQ

eg9999 collects name, email, date of birth, contact number, payment records, IP address, gaming history, and browser-related technical data. This data is used only to provide services, ensure security, and meet legal requirements.

No. eg9999 does not sell players' personal data to any third party or individual. Only the data necessary for operations is shared on a limited basis with business partners such as payment service providers and game providers.

You can email [email protected], state the incorrect information, and request a correction. Alternatively, you can contact us through the 24/7 live chat on the eg9999 website to make the same request. We will process personal data correction requests promptly.

At eg9999, all financial data is transmitted with SSL (TLS) encryption. Full card numbers and bank account details are never stored directly — transactions are handled only through payment service providers (KBZPay, Wave Money, AYA Pay), keeping your data safe.

You can turn off cookies in your browser settings, but if essential cookies are disabled, login, payments, and gameplay may not function correctly. We ask that you keep essential cookies enabled for our platform to work as intended.

Even after your account is closed, some of your data may be retained for an appropriate period due to legal, financial audit, and AML requirements. Once that period ends, the data will be securely deleted.

If the policy changes significantly, the "Last updated" date on this page will be updated, and a notification may be sent to your registered email. We therefore recommend checking this policy from time to time while continuing to use eg9999's services.